Shipping policy

Thank you for visiting and shopping at Aetriva. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing time is separate from the shipping time.

2. Shipping Rates & Estimated Delivery Times

We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Worldwide Shipping: 7–15 business days (Free / or calculated at checkout)

  • Express Shipping: 5–8 business days (Calculated at checkout)

Delivery delays can occasionally occur due to customs, local postal delays, or high-volume seasonal demand.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will normally become active within 24–48 hours.

4. Customs, Duties, and Taxes

Aetriva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged or Lost Packages

If you received your order damaged or if your package is lost in transit, please contact us immediately at abuszadfrid3@gmail.com with your order number and photos of the item's condition. We will work with you to provide a replacement or a full refund.

6. Contact Us

If you have any further questions about our Shipping Policy, please feel free to contact us at:

  • Email: abuszadfrid3@gmail.com

  • Address: Sabirabad city, Heydar Aliyev avenue, house 104, apartment 15, Sabirabad district, Azerbaijan

  • Phone: +994504441374